Terms of Service and Privacy Policy

Last Updated:  July 18, 2026

Welcome to Just Got Hair. These Terms of Service, Privacy Policy, and Refund Policy (collectively, the "Agreement") govern your use of our website, justgothair.com, and the purchase of our products and subscriptions. By accessing our site or purchasing our services, you agree to be bound by these terms.

1. PRIVACY POLICY

Information Collection
Just Got Hair collects personal information necessary to process orders and improve your shopping experience. This includes:
*   Identity Data: Name, date of birth (to verify age eligibility of 18-65).
*   Contact Data:  Email address, shipping address, and phone number.
*   Financial Data:  Payment card details (processed securely via third-party encryption).
*   Technical Data: IP address, browser type, and usage data via cookies.

2 Use of Data
We use your data to fulfill orders, manage your VIP Premium Hair Club subscription, and send promotional materials regarding The Jupiter Collection or The Glow Up Box. We do not sell your personal data to third parties.

3 Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

TERMS AND CONDITIONS

1 Acceptance of Terms
By accessing, browsing, or using justgothair.com (the “Site”), creating an account, placing an order, enrolling in a subscription, or otherwise using our services, you agree to be bound by this Agreement and any policies incorporated by reference (including the Refund and Exchange Policy). If you do not agree, do not use the Site or purchase any products or subscriptions.

2 Account Registration and Eligibility
Our services are intended for individuals aged 18 to 65. By using this Site, you represent that you meet these age requirements and have the legal capacity to enter into a binding contract.
*   Registration:You may be required to create an account to purchase products or access certain features. You agree to provide accurate, current, and complete information and to keep your information updated.
*   Security: You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized access or use.
*   Refusal/Termination: We may refuse service, suspend, or terminate accounts at our sole discretion, including for suspected fraud, abuse, violations of this Agreement, or conduct that may harm our business or customers.

3 Product Descriptions and Pricing
We make reasonable efforts to accurately describe our products and display current pricing. However, we do not warrant that product descriptions, images, colors, sizing, density, curl patterns, or other content on the Site are error-free or that the appearance of products on your device will exactly match the delivered item.
*   HD Lace Wigs:  Our products include premium HD lace wigs. Variations may occur due to manufacturing, lighting, screen settings, or the natural characteristics of hair.
*   The Jupiter Collection: A premium line of wigs featuring exclusive curl patterns and styling characteristics. Availability may be limited and may change without notice.
*  The Glow Up Box: A curated hair box that may be offered for sale and/or promoted through raffles or giveaways, as described on the Site or promotion terms.
*  Pricing: All prices are displayed in U.S. dollars unless otherwise stated. Prices, promotions, product availability, and specifications may be changed at any time without notice. We reserve the right to correct pricing or description errors (including after an order is submitted) and to cancel or refuse orders placed at an incorrect price.

4 Payment Terms
*   Authorization: By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (and our payment processors) to charge the total amount of your purchase, including taxes, shipping, and any other charges disclosed at checkout.
*   Payment Processing: Payments are processed via third-party payment processors. We do not store full payment card details; processing is handled securely by the processor subject to their terms.
*   Taxes: Sales tax and other government charges may be applied based on your shipping address and applicable law.
*   Fraud Prevention: We may place orders on hold, cancel orders, or request additional verification if we suspect fraud or unauthorized activity.

5 Shipping and Delivery
Shipping timelines and costs are disclosed at checkout or on the Site. Delivery dates are estimates and are not guaranteed.
*   Just Got Hair is not responsible for delays caused by shipping carriers, customs clearance, weather, high volume periods, or incorrect/incomplete addresses provided by the customer.
*   Risk of loss passes to you upon delivery of the goods to the carrier (unless otherwise required by applicable law).
*   You are responsible for ensuring the accuracy of your shipping address and for any re-shipping fees or costs resulting from incorrect address information or failed delivery attempts.

6 Returns and Refunds
All returns, exchanges, refunds, and eligibility requirements are governed by our **Refund and Exchange Policy** in Section 4 of this Agreement. In the event of any conflict between this Section and Section 4, Section 4 controls.

7 Intellectual Property Rights
All content on justgothair.com—including text, images, videos, product names, logos, designs, the branding for The Jupiter Collection and The Glow Up Box, and any proprietary methods described (including HD lace and single-knot techniques)—is owned by or licensed to Just Got Hair and is protected by intellectual property laws.
*   Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use.
*   Restrictions: You may not copy, reproduce, modify, publish, distribute, sell, license, reverse engineer, or create derivative works from the Site or its content without our prior written consent.
*   Product Use / Resale: Products are sold for personal use only and may not be resold without express written consent.

8 Indemnification
You agree to defend, indemnify, and hold harmless Just Got Hair, its owner, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Site or products; (b) your violation of this Agreement; (c) your violation of any law or the rights of any third party; or (d) any content you submit or actions taken through your account.

3. VIP PREMIUM HAIR CLUB SUBSCRIPTION

1 Overview; Minimum Commitment
The VIP Premium Hair Club is a recurring subscription in which members receive a hand-selected luxury HD lace wig each month (as described on the Site at the time of enrollment).
By enrolling, you agree to a mandatory **three (3) month minimum commitment period** (the "Initial Term"). During the Initial Term, you are "locked in" and may not cancel your subscription.

2 Billing; Authorization
*   Monthly Billing:You will be billed monthly for the duration of your membership.
*   Billing Date: Billing generally occurs on the same calendar day each month as your initial sign-up (or the closest practicable day as determined by our payment processor). If a month has fewer days than your billing date, billing may occur on the last day of that month.
*   Authorization: By enrolling, you authorize Just Got Hair (and our payment processors) to charge the payment method on file each month until your subscription is properly canceled in accordance with this Section.
*   Failed Payments: If a payment fails or is reversed, we may retry the charge, suspend shipments, pause access to membership benefits, and/or require updated payment information. You remain responsible for all amounts due.

3.3 Renewal
After the Initial Term of three months, your subscription will automatically continue on a **month-to-month** basis until canceled. Unless you cancel in accordance with this Section, you acknowledge that you will continue to be charged monthly.

4 Cancellation (After Initial Term Only)
*   When You May Cancel: Cancellations are only permitted after the Initial Term has been completed.
*   Notice Timing: To avoid being charged for the next month, you must submit your cancellation request at least **five (5) business days** prior to your next billing date.
*   How to Cancel:  You may cancel by following the cancellation instructions in your account (if available) or by contacting us at hello@justgothair.com with the email address associated with your membership. We may require reasonable verification to protect your account.
*   Effective Date: If timely cancellation is received and confirmed, your subscription will end at the close of the current billing period, and you will not be billed for the subsequent month.
*   Late Cancellation: If your cancellation request is received fewer than five (5) business days before your next billing date, your subscription may renew for an additional month and you may be charged for that month. Your cancellation will then become effective for the following billing cycle.

5. Modifications to Membership (Shipping Details, Payment Method, and Account Changes)
*   Address Changes: You are responsible for keeping your shipping address current. Changes must be made sufficiently in advance of the order processing cut-off for that month. We are not responsible for shipments sent to an outdated or incorrect address provided by you.
*   Payment Method Updates: You may update your payment method in your account (if available) or by contacting us. If we cannot successfully bill the payment method on file, your subscription benefits may be suspended until payment is successfully processed.
*   Plan/Benefit Changes: We may modify the contents, included benefits, pricing, or other features of the VIP Premium Hair Club from time to time. If required by applicable law, we will provide notice of material changes before they take effect. Continued participation after the effective date constitutes acceptance of the change.

6 Returns/Refunds for Subscription Shipments
Subscription purchases are subject to the **Refund and Exchange Policy** in Section 4, including hygiene and “all sales final” rules, except where otherwise required by law.

4. REFUND AND EXCHANGE POLICY

1. Hygiene and Safety Standards
Due to the nature of our products (High-Quality HD Lace Wigs) and strictly enforced health and hygiene regulations, **all sales are final**.

2. Non-Refundable Items
*   Wigs that have had the lace cut, lace tinted, hair washed, or hair styled are ineligible for any form of return or exchange.
*   Items won via "The Glow Up Box" raffles or promotional giveaways are provided "as-is" and are not eligible for exchange or refund.

3.Defective Merchandise
In the rare event that you receive a product with a manufacturing defect, you must contact us at hello@justgothair.com within 48 hours of delivery. The item must remain in its original, unaltered state (un-cut lace, original packaging) to be considered for an exchange or store credit.

5. SHIPPING AND DELIVERY

Just Got Hair is not responsible for delays caused by shipping carriers, customs clearance, or incorrect addresses provided by the customer. Risk of loss passes to you upon delivery of the goods to the carrier.

8. LIMITATION OF LIABILITY

Just Got Hair shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products, including but not limited to improper installation or maintenance of HD lace wigs. Our total liability shall not exceed the purchase price of the specific product in question.

7. GOVERNING LAW

These terms are governed by and construed in accordance with the laws of the State in which Just Got Hair is headquartered, without regard to its conflict of law principles.

8. CHANGES TO TERMS

We may update or modify this Agreement from time to time to reflect changes to our practices, operational requirements, or legal obligations. Changes will be effective when posted on the Site with an updated “Last Updated” date. Your continued use of the Site or purchase of products/subscriptions after changes are posted constitutes your acceptance of the revised terms.

Contact Us
For questions regarding these terms, please contact:
Just Got Hair
Email: hello@justgothair.com
Website: justgothair.com